HI @rusyaon you can try to discuss a resolution with PM CS Agent.
Since you are a PM customer already, you can open ticket using Chatbot:
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
Wait three weeks. If the sim card does not arrive within that time span since ordering contact customer support and explain the issue. Remit a copy of your sim card order from Public Mobile or the reciept of the newly purchased sim card (whichever is greater) and ask for a credit on your self serve account balance.
As per usual your acerbic comments are unnecessary. Obviously if you can afford a $15 cup of coffee you have no clue how to live on a tight budget nor empathy for those on a low or fixed income. If you don't have anything good to say....say nothing at all!
Edit to add:
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.