🤦‍♂️ Another member who didn’t do their research about their phone before subscribing with eSIM to find out their phone is not compatible.
The word FREE attract new members!
Refund on the free eSIM with a subscription? You need to purchase a SIM from Amazon for $4.99 or Canadian Cell Supplies online for $3.99 with fast shipping. If you order from PM…it could take up to 3 weeks to arrive.
If you are a new customer the eSIM would be free. So no refund will be necessary for that. You can simply purchase a new SIM from a local telus store or from Amazon which is often cheaper and offers way faster shipping.
Once you have a SIM card in hand you can message customer service to apply the SIM card to your account and then you can finish the activation process.
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
@won , please don’t post any private information on here this is a public/open forum for everyone to see. Edit your post by clicking in the v to remove your email address please.
