04-16-2019 11:01 PM - edited 01-05-2022 04:26 AM
Hi
I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this?
Thanks
Solved! Go to Solution.
04-26-2019 04:41 PM
@kselmak wrote:
@LaOmbra wrote:
@slash407 wrote:contact the mods by clicking on new thread and typing moderator and the right username should pop up
You're kidding us right? Mods are not reached "clicking on a new thread".
I think they meant new message in private messages, instead of new thread
With all the nonsense posts that user made...who knows what they meant? But yes...you're correct for the clarification.
04-26-2019 04:38 PM
04-17-2019 04:12 PM
@slash407 wrote:contact the mods by clicking on new thread and typing moderator and the right username should pop up
You're kidding us right? Mods are not reached "clicking on a new thread".
04-16-2019 11:10 PM
@Rniania wrote:Hi
I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this?
Thanks
And further, if the plan you actually wanted is more expensive then be sure to put the money in your account beforehand. They'll ask for it anyway. So do it up front and it's ready.
04-16-2019 11:04 PM
@Rniania wrote:Hi
I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this?
Thanks
You will need to contact the moderators and see if they can change it to the correct plan for you.
To send a private message to a moderator click this link and describe your issue.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *