Refund issues

[arna]

Hi. 

Although I have purchased a monthly plan, my phone didn't support the e Sim, Although it passed the initial e Sim screening.  I am trying to reach out for help for 3 days but no response. Will I get the money back?

[Moses_B]

@arna We apologize for the late response, your time is appreciated, please double-check your community inbox, as our team has responded to your concern.

[hTideGnow]

sorry @arna 

we are just customers here.  You need to message PM agent again for update

[arna]

Can someone help?

[arna]

Hi

I have purchased a plan on 26th January,  but my phone did support the e Sim. I got this message after purchasing it. I need help to get refund of my money. I am getting no response or help from any agent. It's frustrating.  

[arna]

I have submitted tickets 2 days ago but I didn't hear back. So to cancel i have to go to telus store?

Or to keep it i took plan that was on offer.  Am i getting the payment rate at the offer price or i have to pay full price? Your assistance is appreciated.  

[hTideGnow]

hi @arna 

you can buy a PM sim card from Telus or Koodo or Mobile Klink stores and complete the activation

after you got the card, ask PM agent to update the sim card number.  

of if you really want to cancel, you do the same, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[arna]

How long it may take to hear back from customer service for refund issues?