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Log-in issues

Ronnie76
Great Neighbour / Super Voisin

I have an active PM account, but everytime I try to log-in, it wants me to resume activation on said account. I can't view or make changes to my account. How do I get past this?

4 REPLIES 4

hi @Ronnie76 

in your case, you need to message PM agent so they can sort it out

Ronnie76
Great Neighbour / Super Voisin

But I recieved the eversafe confirmation code when I try to log-in 

hTideGnow
Mayor / Maire

hi @Ronnie76 PM support can help if you submit them a ticket, you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27
Mayor / Maire

@Ronnie76 

It sounds like your registered email was not linked to EverSafe ID system.

Contact a CS_Agent to link them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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