Refund for unused US roaming add-on

[toronto3p]

Hello,

Is there a way to get a refund of unused US roaming add-on? Purchased it but did not use.

Thank you.

[ShawnC13]

I would say by your postt that no you can't get a refund jsut because you didn't use it.  This is a prepaid service so it would be like if you left PM and didn't use all your 30 days up you don't get a refund for the unused days.  Now if the service didn't work that would be different situation

[Tsawwassen]

Whether you can get a refund for an unused US roaming add-on would depend on the terms and conditions.  Some service providers may offer refunds for unused add-ons, bt PM does notmay not. I would recommend contacting the customer support  to inquire about their refund policy for unused add-ons and to request a refund if it is possible. They will be able to assist you with the process and provide more information on what is required to receive a refund.

[computergeek541]

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@Handy1 wrote:

@toronto3p  try your luck with support for refund 

while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

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Once again, please inform all customers to use the chatbot.  Sending customers to private message is a security risk because customers will be sending account infromation by messaging rather than through the automated ticketing service.  It will also cause a delay while account verification is done.  Also, customers who send a private messaging in this way autoamtically get queued as the lowest possible priority because the chatbot wasn't used.

[softech · Accepted solution]

@toronto3p   yes .  If the service didn't work , PM might provide full or partial refund  based on your experience

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@toronto3p  try your luck with support for refund 

while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.