11-10-2023 01:32 PM
11-11-2023 09:43 AM
It was 2 days I didn’t have enough funds in my account, so I went onto the mobile app to re activate my current subscription with my email and phone number login, and there was no option for reactivation so I just figured I had to purchase the same subscription again, but at the end of paying it asked me to select a phone number which is not what I want at allllll. I just want to reactivate my account. So now I am stuck with $55 taken out of my account and no access to re activating my account. I’ve tried getting a hold of someone at this company who knows anything about re funds and it seems next to impossible. I’ve now been a couple days without a phone and if this continues I am going to have to switch carriers cuz this whole thing is quite dis functional as a business. I’d rather just get a refund and a reactivation which seems very possible if I can find anyone who works for this company willing to talk to me
11-10-2023 05:27 PM
Could we get more detail?
Because PM is a Prepaid service…you pay first to get service and there are no refund on service you didn’t pay for.
If you stopped making payment longer than 90 days then your account/service is completely and permanently closed.
11-10-2023 01:33 PM
HI @JonathanGa
there is no need for a refund and reactivation, just submit a ticket with CS agent and they will sort it out
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
And what was the issue? mind to share?