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Refund and reactivation

JonathanGa
Great Neighbour / Super Voisin

I need a refund and a reactivation of my current plan

3 REPLIES 3

JonathanGa
Great Neighbour / Super Voisin

It was 2 days I didn’t have enough funds in my account, so I went onto the mobile app to re activate my current subscription with my email and phone number login, and there was no option for reactivation so I just figured I had to purchase the same subscription again, but at the end of paying it asked me to select a phone number which is not what I want at allllll. I just want to reactivate my account. So now I am stuck with $55 taken out of my account and no access to re activating my account. I’ve tried getting a hold of someone at this company who knows anything about re funds and it seems next to impossible. I’ve now been a couple days without a phone and if this continues I am going to have to switch carriers cuz this whole thing is quite dis functional as a business. I’d rather just get a refund and a reactivation which seems very possible if I can find anyone who works for this company willing to talk to me 

BKNS27
Mayor / Maire

@JonathanGa 

Could we get more detail?

Because PM is a Prepaid service…you pay first to get service and there are no refund on service you didn’t pay for.

If you stopped making payment longer than 90 days then your account/service is completely and permanently closed.

hTideGnow
Mayor / Maire

HI @JonathanGa 

there is no need for a refund and reactivation, just submit a ticket with CS agent and they will sort it out

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

And what was the issue? mind to share?

 

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