Refund $40 canada us roaming

[BrianMckenna]

Hi I purchased a $40 canada US roaming options while still in Canada. Upon crossing the US boarder I could not call my friends in canada. Why do you post the roaming add shop ons if it will not work?
Because if this I demand refund of the $40. 

I paid last February 5, 2026

[hairbag1]

@BrianMckenna 

it all depends on which cell you're using while in US as you MUST have a VoLTE enabled cell that is recognized in Public Mobile as VoLTE enabled...not all are. Here's some reading with a device checker at the bottom of the article. I'm sure this is why your calls wouldn't complete. whilst in USa.

https://www.publicmobile.ca/en/get-help/articles/volte

[slusagm]

did you turn on roaming Mobile data on your phone?? if you are still in US, try to change network connection, manually connet to T-mobile, or Verizon or AT&T, try all 3

and if you are back in US already, ask PM if you need refund

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Handy1]

@BrianMckenna  You need to ask support to help with refund 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage