Refer-a-friend reward does NOT apply on me and my friend

[zhejunli]

Hello,

My friend activated her SIM card with my reference code on about Aug 7, 2022. She switched from Freedom Mobile.

Today is Aug 24, 2022. I still haven't seen my refer-a-friend reward $1/mon. I did have a renewal/payment already since Aug 7. And my friend has not see her one-time $10 either.

Any help will be appreciated.

Thanks.

[darlicious]

@zhejunli 

Lol...is your friend 

@linawang ? You should see your $1 reward and the last four digits of her phone number show up in your rewards account sometime tomorrow after your friend gets in touch with customer support and at midnight Eastern you should get the Cha-ching text.

@cellphoneuser1 

Lol ...you noticed the similar story too! Are you having trouble tagging usernames as well?

[cellphoneuser1]

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@Timer wrote:

@zhejunli 

no one in community can manually solve your issue.. just if your friend contact customer support agent tite in private message > CS_Agent , to solved.

to check it use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page  or Login Page Rewards

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

in your account should be to show amount at Available Fund,

for your account check under refer-a-friend and you will see your friend last 4 digit.

not see it anything there then use any posts link above to contact to > CS_Agent.

---

The friend already asked for help for @zhejunli . The CSA fixed it. 

[Timer]

@zhejunli 

no one in community can manually solve your issue.. just if your friend contact customer support agent tite in private message > CS_Agent , to solved.

to check it use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page  or Login Page Rewards

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

in your account should be to show amount at Available Fund,

for your account check under refer-a-friend and you will see your friend last 4 digit.

not see it anything there then use any posts link above to contact to > CS_Agent.

[zhejunli]

My friend asked the help with her community ID and I was told it was solved manually by someone. I have not checked account yet.

[JL9]

Did she receive her $10 credit? If not, it may have been a typo or a zero instead of an O etc,,,or if it was copy and pasted and that isn't the issue, a CSA can investigate and manually add it for you.

[RossN]

@zhejunli Remove your referral number a it is not allowed here to do that go to top right corner of your post click on the down arrow in the circle to edit your post 

[esjliv]

@zhejunli   Your friend will need to submit a ticket to CSA and tell them your referral code, so that they can add it for your friend, and both of you should see the rewards after that.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[Timer]

@zhejunli 

your friend need to contact support team by private message CS_Agent  to add it.

[Outdoorsman · Accepted solution]

@zhejunli get the person you referred to contact a cs agent to find out why 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437