Refer a friend code not working

[G-K]

I have referred a friend to PM and when they type in the referral code, a not valid message is displayed. 

[esjliv]

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@G-K wrote:

The referral code was copied-pasted so '0' and 'o' were not transposed. 

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@G-K - is your plan currently active? Not sure if that would make a difference or not when using your referral code upon activation, but just checking.

[hairbag1]

@G-K 

have your friend send a message to CSA for their help then...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[G-K]

The referral code was copied-pasted so '0' and 'o' were not transposed. 

[softech]

@G-K 

You might want to try to copy and paste your code once again and make sure characters like O or 0 not mixed up

Worst case,  activate first and message support and ask them to manually apply after

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@G-K 

double check that you provided them with correct code. Make sure to differenciate 0"s and O's.

[esjliv]

@G-K make sure the zero '0' is not an oohh "O", and other numbers are not mixed up. Copy and paste it to them, an have them copy and paste it during activation. Ensure no spaces before or after.