4 hours ago
My friend used my code during sign up with Public and it doesn't seem to have registered on my account. How can one check to see if the referral code worked? Noting I have referred a friend in the past and it activated with no issues.
3 hours ago
@Laura1999 It’s one of two scenarios
first, your new referral didn’t go through which you need to create a support ticket so support can look into it, use the chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
second, your new referral went through, but you lost your old referral, so the total is 1 referral which is what you have.
3 hours ago
It shows zero.
3 hours ago
It’s possible to be a cache issue, try the app or browser in Incognito
click on view more stats below the graph, it will show you the total number of new referrals
3 hours ago
It's been a week. I did add that info above.
3 hours ago
3 days yet??
ask PM to check. Use the orange Chatbot icon on the lower right, type Submit Ticket and choose Contact Us, follow to login to get to ticket screen
3 hours ago
As mentioned, yes, my friend got a $10 credit but the referral doesn't show in the graph.
4 hours ago
@Laura1999 wrote:My friend used my code during sign up with Public and it doesn't seem to have registered on my account. How can one check to see if the referral code worked? Noting I have referred a friend in the past and it activated with no issues.
Ask your friend if $10 was received in that account for using your referral code. If the app, it doesn't show anything but in the My Account site, it has a graph in the My Referrals tab showing the number of new referrals by month.
4 hours ago
It's been over a week since they joined. They did get the $10 credit, which is the only indication that something registered in the system. I'd have thought I would be able to see it though.
4 hours ago
how long your friend joined?? it takes as many as. 3 days to show
also if your friend joined 3 days already, ask him to check the account and it should have $10 credit in Available Funds
4 hours ago
It shows the 1 existing referral only, not the additional one.
4 hours ago
you won't see the 1 point from referral until next renewal time
however, login My Account, click Referral and it should show one eztra referral in that referral graph