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Reduction/Change to Service Area?

RachelE
Great Citizen / Super Citoyen

Just wondering if anyone has noticed a marked reduction or change to their service area?

I've had great service at my house (Eastern Ontario) but as of 10 days ago I have no access to phone service in my house at all - A huge concern as it means I don't get calls from the care home where my mother lives, and also, I can't call 911.

 

My brother-in-law is with Rogers. He has zero issues making/taking calls at my home, and my work phone is with Bell, it also works perfectly. (My sister is with PM parent company Telus and she can't use her phone at my house either.)

 

If this is a known glitch that Telus/PM is working on, that's one thing, but if they're reducing their service area I'll find another  provider. Has anyone else experienced something similar?

34 REPLIES 34

RachelE
Great Citizen / Super Citoyen

The Public Mobile phone  doesn't work, but at least the VOIP download gives me a way to call out, and if the forwarding trick works, possibly I will still be able to receive calls coming in. I'm going to give it a try.


@RachelE wrote:

Jaybus! I'm in an area with Bell and Rogers, but the nearest Telus  tower is at least 60 km away.


@RachelE remember to choose the Blue Bell towers too for pinging on those towers.

RachelE
Great Citizen / Super Citoyen

Yup, I did notice that there are a few Bell towers, and my work phone is Bell and it works fine. I'm going try my personal Public Mobile SIM in the work cell and see what happens. (My phone being the issue is something I hadn't considered, but it's a possibility.)


@RachelE wrote:

The Public Mobile phone  doesn't work, but at least the VOIP download gives me a way to call out, and if the forwarding trick works, possibly I will still be able to receive calls coming in. I'm going to give it a try.


@RachelE   Open a ticket with PM Support so they aware of the issue.   Ask them to see if there is any equipment issue in your area.

 

 

darlicious
Mayor / Maire

@RachelE 

You are likely using the bell towers for your network. Bell is either upgrading their equipment that interferes with your 3G signal or has eliminated the 3G network locally so you can only connect to the 4G LTE network which has eliminated your ability to make and recieve voice calls. As providers gradually upgrade their equipment to 5G they are selectively eliminating their 3G equipment making access to that network more difficult. Telus is going to have to enable VoLTE for pm customers sooner rather than later as they cannot continue to offer a service that by definition is meant to be used for voice calls if more and more customers cannot use the primary function of that service. This would be a major breach of the WCC.

RachelE
Great Citizen / Super Citoyen

Telus has been trying to call with varying degrees of success. They emailed this morning to say they've forwarded the ticket to an engineer to "further assess a performance issue seen on the serving tower." That sounds promising!

In terms of  3G, the phone autoconnects to GSM/HSPA/LTE, with the other options being without LTE, GSM, or HSPA.


@RachelE wrote:

Telus has been trying to call with varying degrees of success. They emailed this morning to say they've forwarded the ticket to an engineer to "further assess a performance issue seen on the serving tower." That sounds promising!

In terms of  3G, the phone autoconnects to GSM/HSPA/LTE, with the other options being without LTE, GSM, or HSPA.


@RachelE  for the 3G , try to change the preferred network to HSPA only and see if it helps

 

Bandsaw
Good Citizen / Bon Citoyen

I know that it is not totally related, but since the topic of VoLTE brought up here, I have noticed while travelling the province north of Sault Ste Marie, that more and more Bell towers are VoLTE only making PM useless for voice calls.  SMS is fine.  Something to consider if a new customer thinking about PM and you live in Northern Ontario.  It was mentioned here that VoLTE may be coming to PM??  Hopefully this is true.  I am almost done travelling for work (retirement), but I think I would have switched providers if I had to continue travelling.  PM has been good to me and I am been very happy so far.  The VoLTE issue though can get to be an issue.

 

I hope your issue gets resolved soon.

@Bandsaw   yes, the lack of VoLTE will be a more serious problem in rural area. 

 

Rumour is that  we might get VoLTE closer to end of September, we will have to wait and see.  

darlicious
Mayor / Maire

@Bandsaw 

Yes fingers crossed VoLTE gets implemented sooner rather than later....pm cannot continue to advertise nationwide coverage when the main component of mobile service "voice calling" is unusable. The workaround posted earlier in this thread would work for you in the meantime as well.