Recently transferred to Public Mobile

[Chicke06]

I recently joined Public Mobile. My service has been spotty at best and for the last three days there is no service it's on SOS Sim card is not working. I'm using eSIM by the way please let me know what I can do.

[Chicke06]

I had to purchase another eSIM. So they'd have to reimburse me credits to my account.

[Chicke06]

I had no bars so basically my eSim activation failed.

[hTideGnow]

HI @Chicke06 

so, you only have one account, you didn't created two accounts, right?

Check with support agent and see what they can do.  They might be able to reimburse

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chicke06]

I actually purchased another EM and did the reactivation and now it's working so I guess they should refund me the five dollars that's about it but thank you everyone.

[hTideGnow]

HI @Chicke06 

you use  the PM app and activate there?

you submitted the port request after payment?  you got  the text from your old provider and you replied yet?

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Chicke06]

Yes, I followed all the prompts.

it says that I don't have a phone number. My data works somehow, but my Sim card is not saying that I have a phone number. Can you please help me make a ticket and when I'm trying to make a ticket it it's not working.

[hairbag1]

@Chicke06 

did you successfully port your number to your new PM account ?