08-30-2023 07:52 AM - last edited on 08-30-2023 02:18 PM by computergeek541
Hi,
I am wondering if someone can help?! I signed up for the 5g 30 GB plan and have been charged for it. Now, when I sign into public mobile, it asks me to activate.. which I can't because it asks me to sign in again. I also downloaded the app, but it doesn't let me get past picking a sim card.. Please help or tell me how to get a REFUND
Thank you in advance!
09-15-2023 11:00 AM
@Handy1- Grammar and spelling was all fine. 🙂 Just the chosen words made me chuckle.
09-15-2023 10:56 AM
Hahahaha corrected my grammar 😉
09-15-2023 10:55 AM - edited 09-15-2023 11:00 AM
@Handy1- Do you mean like this one? 🙂 It might take a while to get there. I'd think they'd want services working before then. 🙂
09-15-2023 10:45 AM - edited 09-15-2023 10:56 AM
@cfancy Sweet so if you want to try again start with the app from start to finish . But first uninstall it reinstall it and use a new email and start over . Clean slate you should be fine . And no you know how to contact support should you run in to any trouble or report here to community and we can advise . But I’m confident you can do it
09-15-2023 10:42 AM
UPDATE: recieved a refund. I would like to sign up but not really confident that the same thing won't happen again...
09-13-2023 01:50 PM
@cfancy Do you have SIM card in hand pick the option you have sim now and finish activation on app . But if you’re done Refunds can take up a month to get back from what I’ve read around here , did they say they would give you a refund ?
09-13-2023 01:42 PM
Trying to figure out the actions done here. So you used the web site to sign up initially. Did you order a sim card then? Then you selected a plan and paid? Then did you finally get the sim?
Then you tried the app and what? Were you able to use your login credentials you made earlier? Is there not a place to say that you have a sim and wish to proceed with the sign up with it?
09-13-2023 01:20 PM
They were not able to help and I am still waiting for a refund two weeks later...
08-30-2023 07:55 AM
no worry, the error actually just indicates PM system is unable to link your email login with your My Account, just open ticket with PM support and they can link them back together
08-30-2023 07:54 AM
@cfancy Please submit ticket with support
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437