Recent subscriber, no access, can't receive text messages
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11-27-2023 10:28 AM
I just subscribed and attempted to activated my esim. I got a temporary number. I cannot receive text messages or data to login to the mobile app to fix it. I'm not sure if the esim activation was successful. Please help.
Let me know what you need.
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11-27-2023 01:35 PM
Hi,
Can you send me the number of porting team? I am having the same issue.
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11-27-2023 10:30 AM
HI @Mira_A
can you make outbound calls?. if you can , eSIM installed properly
can you receive inbound calls? if so, the porting was done
if just inbound text not receiving, is it just those 2FA text not receiving?
but if you cannot receive any inbound calls and text, it is porting problem,
there is a porting team you can call to confirm porting status. i will message you the phone number. Check your Community inbox
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11-27-2023 10:29 AM - edited 11-27-2023 10:30 AM
@Mira_A First try rebooting the phone or reset network settings see if that helps , if not submit ticket with support
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437