Receiving Texts After Coming Out Of Dead Zone

[Brandonzamp66]

Hey guys,

I'm just wondering about whether or not PM holds incoming text messages while I'm in a dead zone and then sends them once I come out. 

Thanks!

[dabr]

I'd like a confirmation from PM if it follows the same set of rules for texts being delivered within a 5 day range if a customer wasn't connected to the network during that period.  Somehow, I don't think PM does, but it would be nice to know.

[esjliv]

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@softech wrote:

@esjliv   Expand Step 3, after all those steps, there is a Note

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I did come across it - thank you. 👍

Do you think Public Mobile would have the same rules as Telus on this?

There are other features with Telus that are not with PM. So curious if this particular one follows suit.

[softech]

@Brandonzamp66   btw, according to another Telus page, the server will only store up to 100 text messages and deliver for up to 5 days

https://www.telus.com/en/on/support/article/not-receiving-texts

[softech]

@esjliv   Expand Step 3, after all those steps, there is a Note

[esjliv]

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@softech wrote:

@Brandonzamp66   PM uses Telus network, and this is the text policy for Telus:

The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network.

(ref: https://www.telus.com/en/on/support/article/3-easy-steps-to-fix-your-text-message-issues) 

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Hi @softech , would you please direct me to that statement above?  I cannot clearly see it, when I click the link you provided.

Where should I go next after i click that link?

edit - nevermind - found it! Needed to open up another area. 🙂

[JL9]

Ib eheard both yes and no from customers on this maybe the nos where beyond the 5 day limit. 

[softech]

@Brandonzamp66   PM uses Telus network, and this is the text policy for Telus:

The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network.

(ref: https://www.telus.com/en/on/support/article/3-easy-steps-to-fix-your-text-message-issues) 

[dust2dust · Accepted solution]

Yes they would. I'm not sure for how long. My guess is a few days, less than a week. Is this not what you're seeing that brings you here asking?