Received the Public mobile activation details in my email but no sin card or self serve access

[JasonWu]

Hi,

I'm really confused, and I just paid for Freedom to public mobile transfer.  I received an email saying my self serve account has been created, but I can not log in with the email. I paid 134.40 and I can not  of the benefits on the phone because sin card isn't working. Whats going on?

All I wanted is to port my number over, pay the fee and use my phone, but instead I have no phone usage because sin card doesnt work or the self serve account that the email said it was created.

Please help me! What am I paying for the 134.40 plus the 5 dollar sin card for.... a useless plan and sin card...

[Joey_1975]

Same thing is happening to me - I just activated a PM SIM and created an account , received confirmation email but cannot login to PM.  It says "email not registered" - what's going on?

[Samianauman]

Send a msg to mod
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"