12-01-2022 03:35 PM - edited 12-01-2022 03:58 PM
I'm on the 3G $15 250MB plan and I referred a friend who activated her Public Mobile account at 12AM on November 28th. On the same day, I received a text offering $5 off your next 5 bills for both you and whoever you refer during the promo period. She signed up for the Black Friday $35 20GB plan. I also received the offer today via e-mail.
Since I received the offer AFTER activating her account (but on the same day), do I qualify for this? When did this offer actually start? If I do qualify, how do we take advantage of this offer? Is it automatic?
That would suck if I just missed the offer.
Solved! Go to Solution.
12-01-2022 06:27 PM
Thanks. I'll send a private message to an agent.
12-01-2022 06:21 PM
@tranner85 Sometimes (rare) a CSA may respond or view community posts, but if you want to confirm the eligibility with them, then submit a ticket or send a private message. Here's couple of links:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-01-2022 06:17 PM
Yeah I received the text confirming a successful RAF and she did receive the $10.
The activation was done on November 28th, but it was done so just after midnight, central time. I received the offer later that day on the 28th.
I would accept this as a solution, but I'm hoping for confirmation from a PM rep. Do they view these boards or should I submit a ticket after a certain amount of time?
12-01-2022 04:51 PM - edited 12-01-2022 05:14 PM
@tranner85 If the activation for the friend occurred on the Nov. 28th, then I certainly think you'll qualify as long as your friend used your code. The $5 account credit usually is credited the month after activation so perhaps by the end of the first week Jan/2023 you should see the account credit along with your friend. The friend should also have, by now, received the one time $10 RAF credit and you should have, perhaps, received a Cha-Ching text from 611 shortcode of successful referral plus $1 credit.
If you don't see anything by the end of first week, then submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Or send a private message to CS_Agent, if unable to submit a ticket, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
edit: maybe the first week in December would be when the RAF $5 account credit should happen and not January since the new activation happened in Nov.
12-01-2022 04:05 PM
Goodluck!