12-01-2022 06:24 PM - edited 12-01-2022 06:29 PM
Hello,
I am trying to port out my PM phone.
I have received my text message and confirmed YES. My phone is now dead but the number has not been ported out yet. My new carrier can’t do anything and advised me to reach out to you to fix the issue. Please follow up.
Solved! Go to Solution.
12-01-2022 06:28 PM
Please remove your account number @Michael_le_ this is a public forum of customers.
Now you need to contact PM support. Use SIMon to submit a ticket or direct messenger them (which is slower) by clicking on the envelop button on the top right
12-01-2022 06:28 PM - edited 12-01-2022 06:28 PM
Is your PM service active? It can be ported out unless it is.
Also, this is a PUBLIC forum. You shouldn't post personal information on it.
Contact customer support
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
12-01-2022 06:27 PM - edited 12-01-2022 06:28 PM
Is your new provider Koodo?
can you login My Account? If your phone is not working and you cannot login My Account, the port is completed
Check with your new provider to see if the sim card was provisioned. It would be a problem with the new provider