Receive/outgoing call not working

[Meow]

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@Lucyum wrote:

 but there is no way reach to an agent. It sucks. Plz give me any direct number to reach customer service agent.

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PM has no live agent to talk to. You can communicate with PM staff through ticketing system as advised by other members.

Most issues can be resolved at Community unless it is account related when CSA has to be involved.

[Anonymous]

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@Lucyum wrote:

I reboot my phone but still not working. It goes to mail box right away. 
I called 116 but there is no way reach to an agent. It sucks. Plz give me any direct number to reach customer service agent.

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@Lucyum 

No 116 is it a *611,

at public mobile no phone no email only To Contact Customer Support Agent by CS_Agent ,

check it at my OP instructions how you contact to CSA..

[Anonymous]

 @Lucyum : There's nobody to call. All account support is done through the ticketing system. Can you answer some of the questions posed by the replies here? Maybe we can help.

[Lucyum]

I reboot my phone but still not working. It goes to mail box right away. 
I called 116 but there is no way reach to an agent. It sucks. Plz give me any direct number to reach customer service agent.

[BlueB]

@Lucyum 

Are there any services that do work?  If neither in + out are working, dial 611 - what does it say?  Even better, log into your Self Serve account and make sure your account is Active and in good standing.

The suggestions for rebooting, checking signal, and similar options are good.  I'm guessing it's not a porting issue because usually outgoing calls still work.  Let us know what you've tried and we'll try and steer you in the right direction!  🙂

[Anonymous · Accepted solution]

@Lucyum 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings and Changing APN Settings

Spoiler

For IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Meow]

If you just initiate porting, it will take few hours to complete.

First SMS will become available. Try texting somebody or ask to text you.

If you ported from a landline/VOIP it could take up to 7 days to complete.

Assuming you follow porting procedure... (answer yes, etc.).

[stevenanto]

there could be many factors to this, have you tried any trouble shooting so far?

sometimes when i drive through certain areas I do get not registered on network. Is it only in certain areas or constant for you?

have you reset your phone? cleared cache? tried another sim card?

[t_p]

@Lucyum 

Try putting your phone on 3G network.

Edit: Is this a new activation?

Did you try porting a number?

[softech]

@Lucyum  which area you are at?

is Mobile data working? do you see any signal showing on your phone?

did you try rebooting your phone?

if you have a second phone, maybe put your SIM in the second phone.  This can confirm if it is a network issue or phone.

[Triguy]

Can you provide more information ?

Try rebooting your phone.