Receipt

[missscarletguy]

I need a receipt for my charges each month so I can claim work benefits! 

[computergeek541]

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@Yummy wrote:

You can copy data from your payment history and create your own receipt.

If that is not good enough for a claim, contact agent and see if they are able to accommodate you on a monthly basis.

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If it's simply a piece of paper to explain the payments/charges, that's fine, but customers should never create their own receipts. This can be seen as an act of forgery. 

[Yummy]

You can copy data from your payment history and create your own receipt.

If that is not good enough for a claim, contact agent and see if they are able to accommodate you on a monthly basis.

[BKNS27]

@missscarletguy 

You can print out your payment history by login to Self Serve account and go to View Payment History and download from 7 days to 30 days.

[Jb456]

@missscarletguy  You have to contact support to request a receipt. It takes some time for them to prepare. Normally people that need this request it quarterly or yearly 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[jessikasawyer15 · Accepted solution]

If you log into your account public mobile's website, click on payments, then payment history. Set the time frame to 30 days and that should give you a statement.

If not you can contact https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

or 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM doesn't provide monthly invoices so you would need to do this each month!