cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to complete US plan purchase

RegMarte
Great Neighbour / Super Voisin

I am attempting to purchase a 2nd US plan after my first expired. Twice I have received a receipt, but the plan has not been activated. I am using money that has been paid into the account.  Any suggestions or corrective action I can take?

1 REPLY 1

TheSterlinger
Mayor / Maire

@RegMarte  from what I understand,  once an add-on has expired,  you have to wait a full 24 hours to purchase the same again.  

You can use the chatbot to create a ticket and get help with it from an agent. Or use the link below to reach agent directly. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.