Real life agent

[RombelVille]

How do I talk to a real life agent? I have a payment issue, and I want to address it with someone.

[hTideGnow]

hi @RombelVille   there is no phone to call, everything goes through ticket and message and it will work

please just submit a ticket with agent and that this going

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pcheung]

You can go to the public mobile page and click on 'get help'. There you can chat with SIMon and answer all those questions. It will tell you to get a ticket to chat/message with a live agent. Sometimes an agent can get to you fast, sometimes it takes a while. I've found these agents really helpful. I hope this helps!

[BKNS27]

@RombelVille 

We are all live here members like you here to help but you can contact a live CS_Agent by submitting a ticket on SIMon Chatbot or private message them for help.

Everything is done through private messaging so NO voice contact.

[Disallow]

I've had great experience working with CS agents via ticket number.  I suggest opening a ticket, they will be in contact quickly.

[hairbag1]

@RombelVille 

while you wait for their help...why not let us try to sort out the problem with you...what is the payment problem you're having ?

[dust2dust]

What sort of payment problem? Only the chatbot is non-human. You can contact support and you'll be with a real life person. But maybe we have some ideas to help you.

[softech · Accepted solution]

@RombelVille yes, you can work with them via Community inbox and they might send you a live chat link

But first, you need to engage them via ticket:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there