Reactivate SIM card

[JMart]

I switched my existing phone number to Public Mobile yesterday. Everything works except people cannot contact me, it says "call cannot be completed as dialed". Today I get a text message from Public Mobile saying: "We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form." When I try to reactivate, it gives me an error because the email address has already been used to activate it the first time. Any help would be greatful. Thank you. 

[Luddite · Accepted solution]

You are stuck until a moderator can effect correction of your port-in. Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number,  last top up date & amount.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.

Try your old SIM; it may still be fully functional. If it is, do not cancel your service. That will happen automatically once the port-in finishes.