Reaching a Moderator without SIMon

[gpixel]

Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through there instead of going through the whole process of SIMon.

[gpixel]

yes listen to @ShawnC13 @Staliger use this method only for urgent matters. 

[ShawnC13]

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@gpixel wrote:

Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through there instead of going through the whole process of SIMon.

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If it is for a different reason you need to create a trouble ticket.  They are prioritizing trouble tickets. Any additional issues could be sent to the back of the list.  It is best to use SIMon whenever you are creating a trouble ticket.

[Staliger]

@gpixel Yes, that's right. It is faster. But during this pandemic time, sending a direct message is for difficult and urgent cases only, like if a person can't get access to account, or suspended without reason, etc.