internet not working

[Trinityangels]

My internet is not working on my note 3 please let me know why thanks

[ky01]

Has your internet worked prior or is this your first time setting it up on the phone?

I would first make sure you have the correct APN settings, here is a topic with the information you need regarding setting up APN:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Good luck!

[Luddite]

@Trinityangels You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today).

Here's a rather long checklist on this topic:

- connects with wifi?

- cellular data turned on?

- confirm data is included in your plan and not used up

- if dual sim use LTE/3G slot

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- APN settings correct? Public Mobile 

- delete current APN, and re-enter settings

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

- phone make/model? In case someone has some specifc ideas.

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings