SIM didn't activate

[bgWillis]

I went through all the activation steps properly but my SIM card didn't activate. Where/what would I do to retry that? I retried on the activation page but it wouldn't let me because I already hav an account now.

Yes my phone is compatible and unlocked. Yes I reset everything multiple times. I tried the lost/found thing and made sure my account was paid up. I also tried the SIM on another (unlocked/compatible) phone but it didn't work so I think it's a problem with the SIM itself not beig activated?

[Jackhyf63]

@bgWillis You will need to send a private message to the moderators to help take a look at your account. Include your phone number, account pin and e-mail address, and also what you wrote above in your message and they will give you the help you need.

[hairbag1]

Sounds like the only option now is to reach out to the moderators for their assistance. Give them as much discription of you issue as you can. Here's a link to get you there:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@bgWillis 

Was your credit card charged?  Did you port from another company or try a new public mobile number. 

If credit card was  charged, you will need to contact moderator.  Something went wrong with activation.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437