What is the phone number for customer service?

[JohnSchilling]

I just signed up with PM - I was late in transferring from the old provider which was rogers to PM - can you help me

[RosieR · Accepted solution]

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@JohnSchilling wrote:

porting in

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Hi @JohnSchilling When you transfer or port your phone number from another provider, you can keep your existing number. Before you do, here are some things you should know:

• Only the authorized account holder can transfer a number.
• You cannot transfer numbers between Public Mobile accounts.
• Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.

In addition,  for additional security, your previous service provider may also send an SMS text or email to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer. 

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

It can take up to 7 days if its a voip or landline and up to 3 hours to complete if from a cell provider. When porting you can make calls and send texts immediately. The last thing to complete is receive calls and texts. If it’s been more than 3 hours and you ported from a cell provider. Then your port is probably stuck. You need to contact the moderators to fix it for you.

I hope this helps.  Welcome to Public Mobile!

[RossN]

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@JohnSchilling wrote:

porting in

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@JohnSchilling 

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue PORT REQUEST

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.

[computergeek541]

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@JohnSchilling wrote:

porting in

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If you're already a customer, you need to proceed to https://publicmobile.ca/chatbot . Once there, type in "port request". Be sure to have important information about your old carrier's account such as the account number.

[JohnSchilling]

porting in

[harleen]

u know when u login to the community, u will saw an icon of chat for help or for a question, click on it and then just wrote"HUMAN" Then the message will pop out then click "account-specific question" then u will submit a ticket- submit the ticket if its account-specific or ask questions in the community and participate in community or else u can search with some specific words u will get answers. 

[JLakerson]

@JohnSchilling 

Unfortunately, there is no phone number for customer service. If you need assistance, you will need to click on the chat icon on the bottom right of the page and submit a ticket. A moderator should reach out to you shortly after and they will be able to help you.

[Luddite]

@JohnSchilling FYI: there is no number to call. All support is online; here in the forum (customers) and by messaging moderators (PM employees). Check out this link: https://www.publicmobile.ca/en/on/get-help

[computergeek541]

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@JohnSchilling wrote:

I just signed up with PM - I was late in transferring from the old provider which was rogers to PM - can you help me

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Did you ask for the number to be transferred during activation or do you still need to make the request? 

Can you clarify "late in transferring"?  If your Rogers plan is not still active, you first need to reactiavate your Rogers service.