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Re: Sim card not working

8145
Great Neighbour / Super Voisin

My sim card won't fit in all the way i would like to speak to a live agent please 

4 REPLIES 4

pkaraa
Deputy Mayor / Adjoint au Maire

Can you try that SIM in another phone ..just to narrow down the problem in SIM or Phone.

 

If SIM doesnt fit in another phone then the sizes mentioned above will do the trick. Take off the enclosures and try again.

 

If SIM fits in another phone and not in your primary phone then try blowing some compressed air in the SIM slot to see if something is blocking the proper seating of the SIM. 

 

Let us know... 

@8145 

Just pick the size smaller that will fit in your phones sim card tray.

PXL_20211008_132818960~2.jpg

 

@8145 

Do you mean that your Public mobile SIM card does not physically fit in your phone?  Too large or small?  

 

SIM card comes in different sizes.  The newer PM Sim cards has all three sizes.  Just need to punch out to get the right size. 

 

I will start your own thread for your issue.

 

Screen Shot 2018-08-18 at 8.28.09 PM.png


 

hairbag1
Mayor / Maire

@8145 wrote:

My sim card won't fit in all the way i would like to speak to a live agent please 


No live agents to speak to...just us Community Forum members. Give us a shot...what's the problem ? Are you using a new phone or something ?

Need Help? Let's chat.