Reset password

[Nawaljabu]

Please   I need for payment on line   my number   xxxxxxxxxxxxxxxxxxx

edited by comptuergeek541: phone number removed

[Anonymous]

@Nawaljabu 

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[computergeek541]

---

@Nawaljabu wrote:

Please   I need for payment on line   my number   xxxxxxxxxxxxxxxxxxx

---

If you need to make a payment quickly, you can use a service such as recharge.com to buy a voucher or you can buy one from some retaiil stores.  A Public Mobile voucher can be added to your account by dialing *611 from your cell phone.  Of course, you'll still want to have your Self Serve password reset for future use.

[pkaraa]

@Nawaljabu 

Okay. Are you also not able to make payment cos of suspended account?

As suggested, edit your reply and delete your phone number.

[JK8]

@Nawaljabu 

Give us more details? Are you having payment problems? Have you added a credit card in self service?

https://selfserve.publicmobile.ca

[JK8]

@Nawaljabu 

This is a public forum where everyone can see your number. Edit your post to remove.

[Nawaljabu]

My number xxxxxxxxxxxxxx

edited by computergeek541: removed phone number

[Triguy]

@Nawaljabu Did you try the forgot password ?

If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

You should remove any personal information by clicking on the three dots on the top right hand corner.