Plan Activation Issue

[Dissatisfied1]

I have fallen through the cracks in this update. I need customer support to activate my eSIM, as I cannot download the app because of the location of my phone, and I'm not getting adequate service via the chat function. I am extremely frustrated and wish there was some other way to get support. I've explored all avenues on the website and I'm stuck.

[Dunkman]

@Dissatisfied1 

What do you mean by location of your phone?  If you phone is set to another country, then you can't download the PM app.  One trick is to make a new user profile for the App store (ie. Apple) and set it for Canada,  Then download the PM app on your phone.  Then you can switch user profile to original profile. 

PS. I started your own topic thread. 

[hTideGnow]

hi @Dissatisfied1 

you can post here in the Community, then you can submit ticket, even without the app

• submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
  
  Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket  

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca