Payment/service issues related to auto-pay renewals

[EmmaPolania]

I don't even know my 4 digit code to make a payment using *611. Do you by chance know how I can do that?

[esjliv · Accepted solution]

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@EmmaPolania wrote:

I don't even know my 4 digit code to make a payment using *611. Do you by chance know how I can do that?

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@EmmaPolania If you cannot retrieve your Account PIN by @Dunkman 's method you can only obtain it or change it through the Moderators.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

FYI - your Account (4 digits) PIN is different from your Voicemail  (4-15 digits) PIN.

Maybe try your voicemail PIN for your account PIN (incase it is the same, if it is 4 digits).

[Luddite]

@EmmaPolania  Are you able to login to your account? Once there make a manual payment for the amount owed, logout and reboot your phone.

If you cannot login, only option is to get a voucher and enter it via 611. 

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com ,  https://canadiancellsupplies.com/

If you cannot reactivate, or just want a backup, checkout https://www.fongo.com/fongomobile/ and https://www.textnow.com/

To reset your 4 digit PIN open a trouble ticket. To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@EmmaPolania 

You would have chosen your 4 digit PIN when you first activated your account.  If you don't remember, maybe check texts from Public mobile.  You would have received a text from PM when you first activated your account.