New Account

[Grace0411]

I have just set a new account. I have the confirmation email can receive texts but not calls

[Chalupa_Batman]

Hey @Grace0411 

Not sure what is happening with the "Title" as this isn't the first time I've seen this today. It's odd.

Anyway. Question. If you put in your old service providers SIM card into your phone, do you still get service though them? Can you still make calls with their SIM card in? Does it show their name up top? Have you tried placing the PM SIM card in a different phone?

[hTideGnow]

hi @Grace0411

 you ported in your number?? 

the text you got could be just iMessage, regular sms might not work still

 check with PM porting support team and confirm if port was completed.   I will send you the number to PM Porting support team  Please check your community inbox