can't log in to my account

[tcomi1973]

i can't log into my account to pay my bill. everytimie i try it says that ive had multiple login attempts and to try back in an hour...ive tried resetting my password and the same outcome..

[softech]

@tcomi1973 

did you try on both browser and app?

I suggest you to wait another day and try again

1. using the browser with Incognito mode
2. Try again using the app. But if you have already installed the app, uninstall , reboot and reinstall.  
   
   

if issue persists, you will need to ask support to investigate further.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there