12-20-2021 04:09 PM - edited 01-04-2022 04:52 AM
12-20-2021 07:23 PM
@Akshat wrote:Hi
go by what your Self Serve account overview area says - it would be the most live, accurate information.
It is possible if this was a text from Public Mobile, it was an erroneous one.
Also, best to check your Data Limiter on your phone device to see it's warnings/restrictions. Your phone may be notifying you based on your settings. So check these settings.
12-20-2021 05:42 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent by Submit a Ticket,
Good Luck..
12-20-2021 05:40 PM
@Akshat wrote:I was unable to operate my account as I forgot my password n forgot secret ques can u please help me in change my password
Open ticket. CSA will contact you asking for some personal info. Then if they are satisfied with your answers they will reset your password.
12-20-2021 04:14 PM - edited 12-20-2021 04:15 PM
@Akshat If you already tried Forgot password but not able to answer the security question , open a ticket with PM Support and they can help
click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
12-20-2021 04:12 PM
I was unable to operate my account as I forgot my password n forgot secret ques can u please help me in change my password
12-20-2021 04:12 PM