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Re: Can't create an account

irishman4
Great Citizen / Super Citoyen

Thanks  was trying to create an account before sim card gets here.......Regards.......Back  to PM......Irishman4

4 REPLIES 4

BKNS27
Mayor / Maire

@irishman4 

You will need the 19 digit SIM number to create an account but you found that out. 🤔


@irishman4 wrote:

Hello......was a customer  .......couldn't remember if i should  create a self serve account before sim card gets here ..found out minutes ago on the web.......answer is NO  ...sim has to be in and activated ....well  sim will be here in a couple of days.....thanks for your help................Glad to be back........Regards......Irishman4


You won't be able to create a Self Serve account until service has been activated, nor do you need to.  The only time that you need to perform this step seperately would be if/after you activated your service at a store.  For activations done online/at home/at your offce etc., the Self Serve account gets created automatically during the activation process.

irishman4
Great Citizen / Super Citoyen

Hello......was a customer  .......couldn't remember if i should  create a self serve account before sim card gets here ..found out minutes ago on the web.......answer is NO  ...sim has to be in and activated ....well  sim will be here in a couple of days.....thanks for your help................Glad to be back........Regards......Irishman4

softech
Oracle
Oracle

@irishman4 wrote:

Thanks  was trying to create an account before sim card gets here.......Regards.......Back  to PM......Irishman4


@irishman4   you are not PM customer yet?  you will need your SIM card, activate and will create the account together.

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