Beginner’s Guide to the Community

[Alice5]

Your app will not accept my email for over 6 months. 

[Tonytrevor]

Hi Alice5, not sure why i got this message, i am just a new member myself.

[esjliv · Accepted solution]

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@Alice5 wrote:

Your app will not accept my email for over 6 months. 

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@Alice5 

If you still have working services, or have not been in non-payment status for over 90 days, AND you have tried the Forgot your password option to reset your password for your Self Serve...

try OPENING a tab in incognito mode, then try to log in again.

If still issues, contact CSA to help you get access to your Self Serve.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:x

Private Message to Public Mobile Customer Support Agents (CSA)

[softech]

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@Alice5 wrote:

Your app will not accept my email for over 6 months. 

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Were you not able to setup an account for 6 months?  or were you locked out for 6 months?

Any chance you activated instore (or via friends?) and they setup the account for your with your email but didn't get you the password?

did you try using the Forgot password option ?

[cavemantoronto]

@Alice5 Do you still have service? If you don't pay for 90 days, account is closed.

[Alice5]

Locked out of account. Will not acceptvmy email.

[Alice5]

Not helpful. 

I have been keeping out of my account for over 6 months.I searched it o. Here before with no results.