Beginner’s Guide to the Community

[charlesdnewman3]

Hey i am just wondering why my internet doesnt work

[445935293]

Normally, it should works automatically. Sometimes you1 will need to set it up. Search data setting for instruction

[HALIMACS]

@charlesdnewman3 

Presume you're referring to mobile data and not Wi-Fi. 

Before troubleshooting, check under your data and add-ons in your self serve to make sure data is showing as remaining.

Then,  check/try the following:

• Try Restarting Your Mobile Phone
• Check If You're On Airplane Mode
• Make sure mobile data is toggled on
• Check If You're Using The Right Mobile Network
• Re-Insert Your SIM Card
• Reset Your APN
• Change Your APN Protocol
• Manually Enter Your APN
• Ensure your phone has the latest updates

[cellphoneuser1]

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@charlesdnewman3 wrote:

Hey i am just wondering why my internet doesnt work

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Did you activate just now?  Did it work before?  If it didn't ever work, adjust your APN settings.https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

If it worked before, go into your account and look for the amount of data remaining. If nothing is shown, that means all data has been used.