Radomly changed my number after a month - Nuts!

[PhilDamecour]

Yesterday public mobile decided to change my number radomly.  How do I change it back?  I had this number for over 14 years.  Not sure what to do.  I should never have joined public mobile.  Its a nightmare and no one to talk to to get this fixed.  I may just go back to my old carrier and see if I can get my old number back!

[Phil_Adelphus]

@Handy1   That was my thought too, I asked in the other thread if @PhilDamecour  had checked if the previous provider account was still active in case the new number was assigned temporarily because the number transfer failed to complete which I believe tends to happen after about 30 days?  For continuity, this is what was said in the other thread

"Hi there, I seem to have the same problem.  Last month I moved over the Public Mobile and transported my number from my previous carrier.  All was good for a month and yesterday, they changed my number automatically to a new number.  WTF.  Not impressed and there doesn't seem to be anyone to talk to to have this fixed and give me back my old number than I have had for 14 years. "

[fixin]

@PhilDamecour - If it originated within the Telus Family (Telus Mobility, Koodo Mobile, or Public Mobile) you can ask an agent via the link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

If it didn't originate from The Telus Family, then it has been back to the old provider. If you don't fully remember what carrier you picked your phone number from, look up via this tool the CNA Has: https://cnac.ca/co_codes/co_code_lookup.htm. How to use this website is that you select an area code: Ex: 825, then in the next box, enter in the middle number, Ex: 468, and it'll tell you who owns that CO Code.

Then call up your carrier and explain. to them what happened and they may give you your number back.

[Phil_Adelphus]

@PhilDamecour   Possibly there was a problem with the port, have you checked whether your previous provider account is still active?   You can contact customer service via this link using the private message system since the chatbot/ticket system is broken

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages.

[Handy1]

@PhilDamecour  Did you just  try to-port number in a month ago ? Maybe it failed are you still being charged by old provider ? 
if so I’ll send you the porting team number private message . Call them and they can re trigger the port request  @PhilDamecour if you still having issues here’s direct link for support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[PhilDamecour]

Hi there, I seem to have the same problem.  Last month I moved over the Public Mobile and transported my number from my previous carrier.  All was good for a month and yesterday, they changed my number automatically to a new number.  WTF.  Not impressed and there doesn't seem to be anyone to talk to to have this fixed and give me back my old number than I have had for 14 years.