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REQUEST TO MAKE CHANGES TO THE PLANS

raghavgururajan
Good Citizen / Bon Citoyen

Hello Public Mobile!

FIRST OF, I REQUEST ADMINS TO FORWARD THIS APPEAL TO RESPECTIVE PERSON OR DEPARTMENT. 🙂

I would like to request Public Mobile Management/Adminitration, to make changes to the plans, in a way that provides modularity and thus freedom of choice to users. This uniqueness sets PM even more apart from other service providers.

SUGGESTION #1

Bringing "Build your own plan" back. Users can mix and match according to their needs and use cases; that is; what they want, how much they want and how long they want.

 

For users to complete building their own plan, they have to choose ATLEAST ONE from each of Text, Call, Data and Duration options.

Text Options: 1) No Texts 2) 50 International Incoming+Outgoing Texts 3) 100 International Incoming+Outgoing Texts 4) 500 International Incoming+Outgoing Texts 5) Unlimited International Incoming+Outgoing Texts.

Call Options: 1) No Call 2) 50 Canada-Wide Incoming+Outgoing Calls 3) 100 Canada-Wide Incoming+Outgoing Calls 4) 500 Canada-Wide Incoming+Outgoing Calls 5) Unlimited Canada-Wide Incoming+Outgoing Calls.

Data Options: 1) No Data 2) 1GB 3) 2GB [...] 9) 8GB.

Duration Options: 1) 30 days 2) 120 days 3) 180 days 4) 360 days

 

If No Text, No Call and No Data are chosen, users only have to pay a minimal fee for keeping the service active for that Duration option.

Tip = Advertise PM in TTC premises as "Build Your Own Plan".

SUGGESTION #2

New base plans that harness the power of prepaid service (which PM is); that is; users have to pay only for what they use.

1) $10 Unlimited In/Out Text-Only (No Calls, No Data). This can be done by removing Calls and Data from current $15 plan. Call and Data options are to be provided as add-ons for temporary or on-the-go use cases; that is; Y minutes [Y = 50, 100 or 500] and Z GB [Z = 1, 3, 6, or 9].

2) $20 Unlimited Canada-Wide In/Out Call-Only (No Texts, No Data). This can be done by removing Texts and Data from current $25 plan. Text and Data options are to be provided as add-ons for temporary or on-the-go use cases; that is; X texts [X = 50, 100 or 500] and Z GB [1, 3, 6 or 9].

3) $30 1.5GB Data-Only (No Texts, No Calls). This can be done by removing Texts and Calls from current $35 plan. Text and Call options are to be provided as add-ons for temporary or on-the-go use cases; that is; X texts [X = 50, 100 or 500] and Y minutes [Y = 50, 100 or 500].

 

Add-ons do not expire and any remaining balance gets added to next billing cycle.

Tip = Advertise PM in TTC premises as "Pay ONLY for What You Use".

Thank you!

Regards,
RG.

16 REPLIES 16

raghavgururajan
Good Citizen / Bon Citoyen

@srlawren 

 

When you meantioned complication, which suggestion (1 or 2) you were referring to? Also, it would be great if you could mention which part of the suggestion looks complicated? So that I can revise and post it. 🙂


@raghavgururajan wrote:

All or nothing makes PM monolithic and stands against the principles of prepaid service (pay per use). The suggestion I offered makes PM modular and also makes PM stand out among other service providers.


I would argue that prepaid service doesn't mean pay-per-use.  Public Mobile doesn't claim that this a pay-per-use service. If someone wants a pay-per-use service, there are carriers/brands that will give you a $0/month "plan", but if they're offering that, there are going to be balance expiry dates that essentially make it so that there are minimum monthly charges.  And, while no prepaid carrier can charge you more than the amount in your account balance, some Public Mobile customers quite enjoy the fact that the balance can't be depleted by accidently using the service too much.

raghavgururajan
Good Citizen / Bon Citoyen

@computergeek541 

 

You are right. I misassumed the PM service as pay-per-use. However, this does not limit PM to be one. I am open to ideas regarding my suggestions.

Pound
Great Citizen / Super Citoyen

I could be wrong, but I understand too many product varieties create extra cost. Just like auto makers never allow you to choose any color you want but instead they generally provide limited amount of colors for you to choose from. If it is the same case with wireless carriers, - it could well not be but I haven't seen any build your own plan prices that are as competitive as the ready made ones, - I wouldn't want the "build your own plan" back, for any extra cost will have to be borne by end users. 

DL888
Model Citizen / Citoyen Modèle

Thanks for taking the time to detail this, I know PM is always trying to improve and seek feedback. Let see where this goes.

raghavgururajan
Good Citizen / Bon Citoyen

@Pound 

 

I get what you are saying. I am not sure whether that anology fits for this situation. But in the same anology, instead of colours, we can consider quantity or duration. For example, when someone require only one car, vendor sells only in set of threes; OR; a car rental service rents car only for 12 months, while someone requires it only for 3 months.

 

Anyway, I did notice "build your own plan" being more expensive than flat plans. I am not sure why it was like that and it never made any sense. I hope this does not happen in future.


@raghavgururajan wrote:

 

Anyway, I did notice "build your own plan" being more expensive than flat plans. I am not sure why it was like that and it never made any sense. I hope this does not happen in future.


There was a time when the Plan Builder offered better plans, largely as a result of data bonuses when signing up to 90 day plans.