The plan is paid for but unfortunately my new phone isn't eSIM compatible. I've been trying to contact someone to inquire if I can change my plan to a mailed SIM card (without paying again) but I keep getting blank screens or it'll just say there are no available agents currently try again later and disconnect me.
I did submit a ticket but I have no clue how that works or how to check if I even got through.
I'll take a refund at this point and just goto my local Telus store now.
