Purchased USA Data add on but not working

[Rolo1]

I purchased a 15 day usa add on of talk, text, and data yesterday.  I've reset all systems. I've turned things off and on again. I've restarted phone. I've tried AT&T and t-mobile.   The data image at the top of my phone is on and showing a network with availability but no data is being sent or received. The other parts of my usa add on package (calling and texting) are working fine 

[Chalupa_Batman]

Wow. What a system mistake that is. Here is a link to a CS Agent. Show them this screen shot that you purchased it yet it's not on your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They should be able to fix it right away since it's now almost 9:30am there.

[Rolo1]

 

[Rolo1]

I called *611 to access public mobile which states i have not purchased a usa add on. My on line account says the same. However my account shows my purchase receipt for the add on and my credit card shows the purchase. 

[Rolo1]

Update #2 -  I called *611 to access public mobile which states i have not purchased a usa add on. My on line account says the same. However my account shows my purchase receipt for the add on and my credit card shows the purchase. 

[Chalupa_Batman]

Can you go to your account and confirm you actually purchased the data roaming plan and not just the talk/text plan?

Does your APN say this? isp.mb.com ?? 

[Chalupa_Batman]

I'm not an Android guy but Google tells me this.

Open the Settings app

2Tap Connections

3Tap Mobile Networks

4Tap the switch to activate or deactivate Data Roaming

Please note: If the Data Roaming switch is greyed out, check that Mobile data is activated. Go to Settings > Connections > Data usage > Mobile data.

You will now be able to use mobile internet when abroad.

[Rolo1]

Thanks for your siggestions.

Android Samsung 

Yes tried AT&T - no success 

Yed tried rebooting about 5 times now both yesterday and today

volte is enabled

Mobile data is enabled 

[Chalupa_Batman]

This is going to make me look stupid but....  did you try AT&T? and rebooted?

Oh. What phone do you have? Have you enabled VoLTE on your phone? Turned on Mobile Data settings?

[Rolo1]

Update -  it's definitely a network error but restarting, resetting network, turning off and on is not resulting any change. Texting is working but talking is not. 

[Rolo1]

No no reason. The network should be t-mobile but as I'm getting a network error I was trying different available network

[Rolo1]

Thank you. I've now tried to change per your suggestion but no change. I am getting a network error. 

[Rolo1]

Thank you. I've done that 3 times and just again now from your advice. No change but you're correct It's a network error. 

[Chalupa_Batman]

I have been in the US twice in the last 2 months. T-Mobile has better reception and reliability. Perhaps it could be just the locations I am attending. But even my co-worker who went to Vegas last weekend said T-Mobile was better for reception and service.

[ottawa]

Out of curiosity, is there any reason to use AT&T? Is it just there in case TMo has bad coverage?

[ottawa]

I've seen comments you may have to force 4G/LTE not auto 5G or whatever it's called. Can you try that?