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Purchased US Roaming unlimited text Add on and it's not working

Eadunn76
Good Citizen / Bon Citoyen

Please help my husband is travelling and had to go through the states. I purchased him the US Roaming unlimited text add on for his line and it's not working.

He still can't text 

32 REPLIES 32

Eadunn76
Good Citizen / Bon Citoyen

Thank you ill try and get that message to him.

dabr
Mayor / Maire

@Eadunn76 wrote:

Please help my husband is travelling and had to go through the states. I purchased him the US Roaming unlimited text add on for his line and it's not working.

He still can't text 


Make sure he has enabled roaming on his phone.  Also if might be a good idea to switch between AT&T and T-Mobile manually as service can vary depending upon the location.  It would be a good idea to reboot the phone too.

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