Public mobile

[BRENDAG]

1. I signed up for public mobile, but have no service, any suggestions on how to fix this

[BKNS27]

@BRENDAG 

If you have an account. Login to your account and see if it is Active. If it is Active,

check to see if there are any outages in your area:

https://istheservicedowncanada.com/status/telus/map 

[BRENDAG]

I followed the steps on line, says I’m a member, have an account #, paid, put in the pm SIM card, phone says no service

[darlicious]

@BRENDAG 

Can you go to your settings and change your network to 3G only. Then go to "About Phone" >>Sim card status>> signal strength>> What ___-dBm reading do you get?

[BRENDAG]

When I go to settings , says my provider is public mobile,

no message, 

when I turn the phone on says no service, I don’t have service where I live, I traveled yesterday and still no service 

[HALIMACS]

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@BRENDAG wrote:

1. I signed up for public mobile, but have no service, any suggestions on how to fix this

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2.  Can you tell us what you have done to "sign up"?    

3.  Without knowing this, we're just guessing...

[BRENDAG]

Cannot make or receive calls, I believe the sim is good, I have submitted a ticket, just taking forever 

[Yummy]

Can you log in to your account and confirm it is active?

Can you try your SIM in another phone?

Do you get any message when inserting SIM?

[softech · Accepted solution]

@BRENDAG do you see the SIM connected to the network??  any error like SIM not provisioned or No SIm or No Network?  Can you make outgoing calls at all?

if you cannot even make outgoing calls or there is one the those errors, open ticket with PM:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[JK8]

@BRENDAG 

Are you a new customer? Did you try porting your number over? Is your phone unlocked? Try rebooting, resetting network settings or reinstalling SIM card.