No Service

[kevin17hearth]

I’ve had no service since signing up with Public Mobile. January 25th, 2025. It’s been a week without service. 

I have switched to a physical SIM card. I’ve changed the sim # in my profile. I still don’t have any service. The customer agent has told me the issue has been resolved on their end. 

The issue has not been resolved on my end. 
Please advise on what I need to do. 

[Nhithao]

Sounds like it was not fixed at all. In my case I have new Sim ready to replace old sim but agent told me the solution required fix on the activation step where it failed. My phone worked now on the old origin Sim card

[kevin17hearth]

Yes they told me it was fixed. After saying it was fixed they tried setting up the eSIM with me. It wasn’t working. They then told me to get a physical sim because that would be the only solution. That solution doesn’t work either…

[Nhithao]

CS agent told you it wad fixed. So possible CS agent fixed for you on original esim like re provision then you deleted that same esim

[kevin17hearth]

I was with Fido before (physical sim)

switched to PM (eSIM) wasn’t working. The agent I was working with tried multiple times to get me to install eSIMs and it was not activating. I went ahead and bought another plan on another account to try on the phone that wasn’t activating (eSIM) and it worked. 

I have now bought a physical sim and followed the steps to change the sim number on my profile to the number on the back of the card I just bought. I have inserted the SIM card into the phone and it is still not working. I have called Fidos porting number and they have confirmed the number has already been transferred. The number shows up on my profile as well. 

I have already deleted all eSIMs from my phone and the only things I have now are. The old sim card from Fido. And the new SIM card from public mobile 

[Nhithao]

I had no services too and nice CS agent fixed for me. You said you switched to physical Sim card. Was it esim before?

This is important since the fix was applied to the orinal sim. You may try verifying your phone and enable esim, remove Sim card. Reboot (ie power off and on). If origin is physical sim card then put it back

[kevin17hearth]

Ok, I will send the customer support a net-new message.

[kevin17hearth]

Hi @hTideGnow I’ve already messaged the agent multiple times. Do I send out a new message to CS_Agent?

[hTideGnow]

hi @kevin17hearth they are online and working today, please message agent again

[kevin17hearth]

Hi @hTideGnow 

The customer agent is not online. I’ve replied to them. I have already tried with a different phone and it’s not working. iPhone XS Max, iPhone 12 Pro Max, iPhone 13 Pro Max. 

I have confirmed that it is a technical problem with the Public Mobile Side

[hTideGnow]

hi @kevin17hearth 

since customers agent with your ticket already, reply them and let them know it does not work

and what phone do you have? test your sim card with different phones