@radeon88
When was the last plan payment charged to your card? I know the promotional $35/20gb plan came out near the end of November. I'm worried that if you changed to that plan at renewal on about December 5th and it failed to renew on January 4th that would bring you to April 4th being your 90th day.
There were major issues with this promotional plan as it was not intended to be offered to existing customers but due to a coding error and some inquisitive customers it was discovered that the promocode was accepted in self serve allowing for existing customers to change plans to it.
If you were able to do this in the early days of the promotion there were issues with the $20 discount being applied with some customers recieving the discount twice. Those who did so and renewed had the $20 clawed back resulting in an immediate suspension until the $20 was paid by the customer as it was treated like a chargeback even though the error was an automated accounting correction by public mobile.
Most customers had the double $20 discount applied after their first renewal on this promotional plan so the clawback did not affect their service. A small number of customers had it applied before renewal with the clawback causing a temporary suspension of service. If you are one of these customers but were out of the country so you didn't notice the suspension of service this may have caused a gigantic mistake of account deactivation.
While you can get the self serve account restored and use the same Sim card the $$ rewards account will have been lost forever. Check for your last payment and let's hope your inability to log into your self serve account is due to the temporary suspension and not account deactivation.
