Public Mobile Number Not Fully Activated

[Neofirst]

@CS_Agent I recently switched my carrier to Public Mobile, but my number does not seem to be fully activated.

[Neofirst]

Ok, thank you very much.

[hTideGnow]

then ask PM to check

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Neofirst]

Ohh, ok, thank you very much.

[Nhithao]

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@Neofirst wrote:

My previous carrier has confirmed that the number has already been released from their system. Could you please check whether this number is currently in a failed or incomplete porting state on your side, and confirm if it is still recoverable?

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All replies with suggestion you got so far were from PM customers like you in this forum, none of them from support customer agent. It sounds like your case is similar to many current issues after porting. 
you already opeened a ticket so you may send a DM to CS_Agent (it may take a while to get anwer, they're busy)

[Neofirst]

My previous carrier has confirmed that the number has already been released from their system. Could you please check whether this number is currently in a failed or incomplete porting state on your side, and confirm if it is still recoverable?

[Neofirst]

Hi there,

I have switched to Public Mobile, and my account shows an active subscription with mobile data working. However, some services are not functioning properly, including the 5G network display and personal hotspot.

I understand that this may be related to an incomplete number port from my previous carrier. Could you please confirm whether these issues are caused by the porting status?

If I contact my previous carrier to reactivate the number for port-out, do I need to take any additional steps on the Public Mobile side, or will the port-in process continue automatically once the number is reactivated?

Thank you.

[hTideGnow]

hi @Neofirst account with the old carrier must be opened for the number to port out.  you need to talk to old carrier to reactivate so you can port out your number.  As this is with your old carrier, this is not something PM agent can help 

[Neofirst]

I recently switched my number from CTExcel to Public Mobile. Unfortunately, CTExcel has already closed my account, so I no longer have access to my original account number.

At the moment, my Public Mobile SIM is able to use mobile data and make and receive calls, but the network does not show a 5G signal. In addition, I am unable to activate iMessage with this number.

I would like to confirm whether my number transfer has been fully completed and if there are any steps I need to take to resolve the network and iMessage activation issues.

[Neofirst]

Hi there,

Thanks for your reply.

I’m currently using an iPhone 13 Pro. I initially thought the issue might be caused by my iOS version, but the problem still persists after updating to the latest iOS.

My previous carrier has already cancelled my service and ported my number to Public Mobile, and I have just opened a support ticket regarding this issue.

What’s strange is that mobile data is working, but there is no signal shown, and I’m unable to add or activate this number in iMessage.

Could you please help me check what might be causing this?

Thank you.

[slusagm]

what phone do you have ?

Is your old provider sim still working?

Can you make calls? Can you receive calls 

Have you open ticket with PM yet?   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote