Subscription issue

[MichaelBansa]

My subscription is on hold and I was on a promo for 24 months for resubscribing. It says my payment didn’t go through but there are no issues with my card. Now to go pay, my promotion is gone. What’s going on with this service

[BKNS27]

@MichaelBansa 

Did you open a new additional account with a new email address? Because the 50% off promo are for new members/activations.

You were a member since Nov. 29/24.

[hTideGnow]

hi @MichaelBansa you need PM support agent to check and they can sort this out

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage