Promo

[Jessica03]

I have tried to contact costumer service for 3 days, mas haven’t got an answer yet.

there’s a promo where I should get the first month for free, but I didn’t get it for free. I need someone to check why and refund me 

[HALIMACS · Accepted solution]

@Jessica03 

It is understandable why you 'believe' it is the first month free.   In fact, the credit may not apply until the 3rd month, if you signed up with the most recent promotion.

The promotion stated:

"From April 21 - 26 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store."

If a new user stopped reading at this point and signed up for the promotion, they may believe it might be the first month.

But in the terms and conditions, the section below clearly outlines the timing:

"Eligible customers will be credited the 30-day rate plan amount. The credit will be applied towards your third month of service, within 60 days of activation. This offer is subject to change without notice."

See the actual announcement thread below:

FLASH SALE: Get one month of service for $0 when y... - Community (publicmobile.ca)

[Dunkman]

@Jessica03 

The first month is never free with these promotions.  It is the 2nd month that is free.  As long as you meet the criteria (ie. submit your email), the credit usually will be in your account within 30 days. 

[Triguy]

You need to meet these requirements to be eligible.

How to Get this Offer: 

1. Submit your email address here
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
3. Activate on any plan online or in-store to redeem this offer.

It can take 30 days for the credit.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[esjliv]

@Jessica03  so you already submitted a ticket with the Moderators by one of these methods?

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

IF you received a response, then reply to it to check the status.

Or if you have no response, start another ticket.

FYI - 2nd month free can take up to 30 (to 60 days) in terms, right? When did you activate?