Promo Plan didn't upgrade after next billing cycle?

[jtqt]

My previous plan was the Unlimited Text + Provincial Talk + 6GB for $120.

There was a promotion just a couple of weeks ago (Unlimited Text + Provincial Talk + 12GB for $120)

I signed up to have my plan changed to that.

I switched it, and the "plan details" page even showed that I would be moving to that plan when the next billing cycle kicked in.

Well the next cycle has kicked in and I'm still at 6GB...

Could someone from PM fix this?

[imcphers]

You need to send a private message to a moderator to get it fixed.  It will take a couple of days to get resolved but it will be fixed.

See this post for instruction and what information to include.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...